You can get Six Moon Designs gear through any of the following options :
For security reasons, on international orders we may restrict the use of Credit Cards in some countries. In this case, you may be instructed to make the payment either through PayPal or Western Union Money Order. If there is a restriction, you'll be notified upon receipt of your order.
For new customers we break up initial "Large Volume Orders" into multiple pieces. Once we're assured that payment and shipping is correct on the first component, we'll ship the remaining goods.
We currently offer a number of credit card options. We also take PayPal and Apple Pay.
If you don't wish to pay via credit, you can pay Check or Money Order.
The vast majority of our shipping is done using US Post Office For Domestic US Shipping we use Priority Mail. The delivery time is generally within two to three days.
On request we can ship UPS or Federal Express. These packages are shipped Ground and can take up to a week to be delivered. If you need this service, make a note in the comments section on the order form.
For Overnight Shipping, we use US Postal Express. You should note that the Post Office does not guarantee overnight delivery in remote locations. So if you're out in the boondocks, it may still take a couple of days.
Once we generate your Mailing Label, tracking information is automatically sent to you. Unfortunately Post Office tracking is pretty limited. So if you need more detailed tracking, you may opt for some other shipping service.
Unfortunately once your package has been delivered to the shipping companies; it's in the hands of the shipping Gods. Six Moon Designs takes no responsibility for packages lost in transit or stolen from your front porch. If you live on a busy street, please note it in the " Comments Box" on the checkout. We'll gladly add " Signature Confirmation" to the shipping.
We have a pretty complete database of all the standard trail towns on the Appalachian Trail, Continental Divide Trail, and the Pacific Crest Trail. So we can generally get it to where you need it. For remote locations, you should make sure to allow sufficient time for your package to arrive.
Japan: Six Moon Designs products are available in a number of retail locations spread around Japan. We no longer ship directly to individuals in Japan. To locate a retail outlet nearest to you. Contact our distributor Outdoor Gear Maniacs. They will be glad to assist you in locating a local Six Moon Designs dealer.
Our products are designed to be light to allow your back-country tips to be more enjoyable. To keep them light, we look for the lightest material possible. Occasionally this is at the expense of making them bulletproof. If you need a pack you can toss off a cliff, look elsewhere. However, if you need one that will take a moderate amount of abuse and still get you to your destination, we may have your solution.
Our gear has been used on backpacking trips covering thousands of miles and come out in good shape. The key to making your gear last, means knowing how to use and not abuse it.
For those times when our products do need to come in for repair, we perform repairs at a reasonable rate plus return shipping. Frequently the repair cost is simply the cost of the postage to return the repaired item. If for some reason you product requires more extensive repairs, we will contact you with an estimate on the cost, before proceeding.
There are limits on the extent of the repairs we can do.
Our products are fully warranted to the original owner against defects in materials and workmanship. If our product fails due to a manufacturing defect, we will repair the product, without charge, or replace it, at our discretion.
This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.Damage such as from rips and tears in the materials are not covered under the warranty and are considered normal wear and tear.
You are responsible for paying for postage for all products returned for Warranty Coverage. If the item is covered under Warranty, we'll absorb the return shipping cost. However, if there is a requirement to return the item faster than our normal shipping times, any additional charges will be billed.
Should you need to return the product for warranty or repair, contact us for a Return Merchandise Authorization (RMA) number. We will inspect the gear to determine if defective. At which time we will either repair or replace free of charge. Service or repair of items not covered under warranty will be done at nominal charge.
We are confident you will be pleased with your Six Moon Designs equipment. However, if for some reason your purchase from Six Moon Designs does not meet your needs, you may return any unused items within 30 days for a full refund (less shipping charges). Return items must be in new and in a condition where they are able to be resold. If setting up a tent to test it out, make sure you do so in an area that is clean.
Please thoroughly inspect your item. We do a thorough check, but sometime things slip through. So make sure you check it out. Load up your pack with all your gear and take it for a walk. Setup your tent before you hit the field. You may need several attempts to learn the best technique to achieve the perfect pitch.
When returning items please do the following:
Refunds will be issued within 2 weeks of receipt of goods.
Like many business we get frequent request by individuals or groups to provide gear for their specific thru-hikes or for various fundraising endeavors. While we understand the desire, we're simply too small to spend time trying to decide among the many request who deserves it more.
We're limiting our donations to direct contributions to various trail organizations. In our first year, we raised over $10,000 in this efforts. By the end of 2016, we've donated over $30,000. We feel that providing support of the organizations that maintain and protect our trails, benifits all hikers.
Six Moon Designs
When you visit our site you may provide us with two types of information: personal information you actively choose to disclose (“ Active Information”), and use information collected, in a way not visible to you, on an aggregate anonymous basis as you and others browse our site (“ Passive Information”).
Person under 13 should NOT disclose information on this site. Additional information about children’s privacy can be found on the Federal Trade Commission website at Consumer Information.
No active information is derived from persons merely browsing our web site. In order to purchase our gear, we need to collect sufficient information to complete the transaction (name, address, phone, email, credit information). This information is stored on a secure web site.
We collect standard passive information generally associated with internet browsing. This includes time and length of visit, pages viewed, ip addresses, browser used, etc. This information is used to track patterns of usage and allows us to tailor the site to serve you better. This information is never disclosed to third parties, nor does it contain any personal information.
In pursuant of official government request, we may turn over information provided to us via this web site.
We secure your personal information submitted by you by using reasonable efforts to prevent unauthorized access or disclosure, or accidental loss or destruction. Your communications with us via email may not be secure. You assume the risk if you choose to communicate with us through these means.
We frequently get request to do custom work. This runs the gambit of completely new products to extensive modifications to making packs or tents in special colors. Unfortunately, we're not setup to do this kind of custom work. Fortunately there are some Ultralight gear manufactures setup to do this kind of work.
If requested, we can do minor modifications to our gear before shipping it. These can include adding additional tie outs to tents or doing minor modifications to packs. If you're interested in this, please contact us directly with your idea. If we can accommodate your request, we'll let you know the cost.
Note: Customomized gear is non-returnable.