Shipping & Returns
Fast and Reliable Shipping - Orders Ship within 1 Business Day!
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USPS Priority Mail USPS Ground Advantage UPS Ground UPS 2nd Day Air UPS Next Day Air FedEx Ground/Home Delivery FedEx Standard Overnight International FedEx/DHL |
2 - 4 Business Days 3 - 5 Business Days 2 - 5 Business Days 2 Business Days Next Business Day by 11pm 5 Business Days 1 - 2 Business Days 3 - 6 Business Days |
FREE Domestic shipping on orders over $150 - offer automatically applies to eligible carts.
DOMESTIC SHIPPING We ship with USPS, UPS, and FedEx. Delivery times are generally within two to five days from when your package is picked up by the carrier. During checkout you have the option to upgrade shipping with USPS Priority Mail, UPS, or FedEx. Delivery times are not guaranteed by the shipping carrier or Six Moon Designs. SMD has little to no control over the delivery time once your package is in the carriers’ possession.
EXPEDITED SHIPPING Due to processing time and scheduled pickup times, we cannot guarantee overnight/expedited shipping. If you need to expedite your order, we recommend contacting us so we can explore the best possible option for you. We have found UPS to be the most reliable for overnight/next day shipping.
SEAM SEALING SERVICE Orders with seam sealing service may not ship immediately. Our seam sealing service can take 5 to 10 business days before the order ships during the peak season (April to early August). If you need your shelter faster we recommend ordering the appropriate sealant and seam sealing it yourself.
INTERNATIONAL SHIPPING For International Shipping we have the option of shipping through USPS Priority Mail International to some countries or DHL for others. We are currently only offering DHL shipping to some international countries due to an abnormally high amount of lost or stuck packages from USPS.
TAXES, FEES, AND DUTIES Six Moon Designs does not collect Taxes or Duties at the time of checkout. When the item arrives in your country, and is processed by customs, you will be charged additional fees according to local laws. Six Moon Designs does not set these fees, have any control over them, or receive any of the money. Contact your local customs office for more information.
*If a package is refused at customs it may not be returned to us, for this reason we cannot guarantee refunds for such items.
SHIPPING TO TRAIL TOWNS For remote and General Delivery locations, you should make sure to allow sufficient time for your package to arrive (4-6 business days). For General Delivery please choose USPS Priority Mail. For hotels, stores, etc. please contact the location first to find out which carriers deliver and then select that shipping service during checkout.
EXCLUDED COUNTRIES: UK, China, and Japan. Six Moon Designs products are available in a number of retail locations spread around Japan and the UK. We no longer ship directly to individuals in UK, China, or Japan. Contact our distributor Outdoor Gear Maniacs (Japan) or Ultralight Outdoor Gear (UK) they will be glad to assist you in locating a local Six Moon Designs gear.
LOST PACKAGE Once your package has been received by the shipping companies; it is in the hands of the shipping carrier. Six Moon Designs takes no responsibility for packages lost in transit or stolen from your front porch. If the package is undeliverable, unable to forward and returned to Six Moon Designs (Returned to Sender) then the customer is responsible for shipping costs when sending back out to the correct or updated address.
ROUTE SHIPPING INSURANCE
Six Moon Designs is proud to partner with Route, the leader in package protection. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. If your order doesn't arrive or is broken upon arrival, you can easily file a claim with Route to receive a replacement.
*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.
What if my order damaged, never arrives or is stolen? To protect your order against damage, loss or theft, add Route+ package protection at checkout. When you add Route+, you can easily file claims for lost, stolen or damaged packages.
How do I file a claim for my lost, stolen or damaged order? If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/. Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.
Returns
We are confident you will be pleased with your Six Moon Designs equipment. However, if for some reason your purchase from Six Moon Designs does not meet your needs, you may return any unused items within 30 days for a full refund (less shipping charges). If setting up a tent to test it out, make sure it is in a clean area. Items showing wear, containing debris, or posses any other condition that prevents them from being resold, are not entitled to a full refund.
Need help with the perfect pitch or adjustment of your pack? Contact our customer service team today and we will be glad to help dial in your gear.
What Can't Be Returned:
- Packs or tents that have been used in the field and are dirty.
- Footprints and accessories that have been opened or used.
- Seam sealed tents that have not been sealed by us. So please setup your tent and check it out before you attempt to seam seal it.
- Items sold as Discontinued or Scratch & Dent.
- Products purchased from an authorized dealer. Please return your item to the place of purchase.
How to Return a Purchase:
- Contact us for a Return Merchandise Authorization (RMA) number.
- Include your order number, full name, and item to be returned.
- Complete our RMA form and include it with your shipment.
*Refunds will be issued within 2 weeks of receipt of goods.
*If your returned item is found to be NOT in new and unused condition, we will offer to send the item back to you or charge a restocking fee when processing the refund. We will contact you first to find out which you prefer.